Warranty on Parts & Service

All desktop PCs from VI PC Builder come with an industry best Limited Warranty & Service Guarantee. As we’ve mentioned on ALL our product pages, we are so confident in the quality of our system components and workmanship in assembling your new PC by hand, that we offer this amazing warranty to all our customers.
VI PC Builder is committed to building a community of customers who care about our brand and want to do business with us for all their PC needs.

VI PC Builder Warranty and Terms of Service -
This Service Policy is a guarantee that a customer of VI PC Builder who purchases a NEW computer system will not pay for labor or service charges related to any covered computer system, during the 1 year warranty period of that system. This Service Policy extends only to the original purchaser, original equipment, or subsequent upgrades purchased from and installed by the company and labor/service provided by the company.

In addition to the Service Policy, VI PC Builder further warrants the hardware of its NEW computer systems as follows: All NEW desktop computer systems include a Limited Hardware Warranty, which covers the original core computer. “Core Computer” is defined as all of the hardware inside the computer case. The Core Computer excludes any special order parts which were specifically requested by the original purchaser, which special order parts are warranted only for as long as their original underlying manufacturer warranty for such parts. Because of rapidly and ever changing computer technology and manufacturers, certain parts or components can become unavailable. During the Warranty, the company will, at its sole option, repair or replace any defective desktop computer or defective part thereof, at its discretion, with new, used, refurbished, recertified, or comparable parts; however, if a desktop computer or component is no longer manufactured or widely supported in the marketplace, or is not otherwise commercially available during any warranty period in this agreement, making the repair of a desktop computer impracticable, VI PC builder may, at its sole option, elect not to repair the desktop computer, but instead issue an in-store credit for the then value of the desktop computer or component.

The Service Policy, Warranty, (collectively the “Warranties”) are all limited as follows:
VI PC Builder warrants to the original purchaser that the covered hardware, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the warranty period beginning from the date of delivery to Customer. During the applicable warranty period, the company will repair or replace, at its sole discretion, the defective hardware system, for covered defects, free of charge for labor and/or parts depending on your warranty period. Parts may not be identical but will be equivalent parts. If the hardware system is defective within the first 30 days from customer’s initial receipt of the system and shipping the system back to VI PC Builder where the system will then be repaired. The customer shall also insure the system by obtaining shipping or freight insurance coverage equal to the full purchase price of the system. VI PC Builder will reimburse reasonable shipping costs, including shipping or freight insurance, if within British Columbia, Canada. Outside of British Columbia, Canada the Customer will pay for shipping both ways no matter when an alleged defect arises.

Inside BC, Customer will pay for shipping back to VI PC Builder for any components or products sent for service after the initial 30 day period, while the company will pay for return shipping back to customer for up to one year after purchase. After the first year of ownership Customer is responsible for any shipping charges.

Products sent in for authorized service/exchange must be shipped in original packaging and accompanied by copies of purchase receipts.

Non-VI PC Builder repairs, upgrades or installations on any covered computer system are not covered by, and void the Warranties instantly on any system so modified. Any individual parts sold or installed separately from a New computer system must be purchased and installed by the company to be covered by the Service Policy, and that separate hardware is only covered to the extent of the original manufacturer’s warranty on such separate parts.

Physical damage, abuse, neglect, and damage caused by shipping, or misapplication of the product, repair modification, exposure to extremes of temperature or humidity, power fluctuations, lightning or improper electrical power are not covered by the Warranties. (Your original shipment from VI PC Builder to you is always covered. Any functional/material, non-cosmetic damages resulting from mishandling by the freight carrier or improper packaging by the company are not your responsibility.)

Overclocking of any component beyond manufacturer specified rated limits performed by anyone other than an VI PC Builder technician shall void any and all Warranties instantly.

Changes to firmware, drivers, and other hardware-related software and/or code can destroy components. VI PC Builder delivers all systems ready for use. Updates to firmware and drivers performed after the system has been delivered that cause part failure are not covered by the Warranty.

Software defects are not covered by the Warranties, but may be covered by the warranty of the individual software publishers as set out in the materials accompanying it; opened software is never refundable.

Any missing items must be reported within 48 hours of Customer receipt.

There are no warranties, express or implied, which are not written herein.

It is of utmost importance that Customer protects all data and software on any covered computer system at all times. VI PC Builder is not responsible for loss of time, inconvenience, loss of data or software, inadvertent disclosure of data, loss of files, or any other direct, incidental, or consequential damage loss caused by a covered computer system failing to properly operate, or caused by any fault or negligence of the company. Even though the company may attempt to backup and transfer certain data, and attempts to avoid situations where Customer data or software is lost, such occurrences of data loss, for a variety of reasons, are common. Customer agrees that prior to delivering a computer for service, Customer has independently backed up all software and data on the computer, and is prepared for, and expects that all data may be lost on the computer during or following any repair procedure, and Customer specifically agrees and understands that this document is intended to limit the liability of the company for such data losses. Customer warrants that there is no illegal data or software content on any computer left for Warranties service.

Warranty repairs or service do not extend the length of the Warranties and any computer left unclaimed for 30 days becomes the property of VI PC Builder.

Lighting elements such as LED bulbs, RGB light strips, lights inside and attached to case/radiator/system fans, and RGB/ARGB lighted cable extensions are not material to the system's performance and are considered cosmetic in nature. These items are not covered under the warranty and can experience issues related to conflicting RGB software applications. Also, sometimes individual LEDs or bulbs may burn out or display colors incorrectly.

Each of the following system components is limited to one (1) replacement over the lifetime of the PC system: Video Card/GPU, motherboard, power supply, memory/RAM, SSD/storage drive. Once client has received a replacement component under the warranty, VI PC Builder will not provide additional replacements. Client may or may not be eligible to RMA certain components to the Original Equipment Manufacturer.

Computers purchased as mining rigs are not guaranteed to pay for themselves. VI PC Builder is not responsible for bit mining markets or losses. Although warranty does not expressly forbid crypto mining, abuse of components due to mining shall void warranty.

The Company reserves the right to terminate the warranty completely at our sole discretion by notifying you of our intent to void your warranty if a member of Company management determines that a client has been abusive, vulgar, or extremely rude to any member of Company staff.

The Company is under no obligation to provide support for non-hardware related issues. They are not warranty issues, strictly speaking. However, The Company frequently endeavors, as an act of good will and in the spirit of providing exceptional client support, to assist clients to resolve issues and provide technical support for non-hardware related issues such as issues with an operating system, a game or game engine, or other applications/programs. This support is completely voluntary, provided at the sole discretion of The Company, and may be terminated at any time. We are not programmers, game developers, game publishers, or software engineers here - those entities have their own support processes separate and apart from ours.

If return is authorized, please return the product only as instructed. Do not return any products without prior authorization. VI PC Builder will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from the company. VI PC Builder will also not be responsible for damages to any components or loss of any data for goods purchased from the company. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an VI PC Builder employee, inadequate or excessive electrical power surges, or other power irregularities. VI PC Builder will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by the company. VI PC Builder will replace defective parts with the same or comparable parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, VI PC Builder will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, VI PC Builder will charge a $95 test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.

All sales are final and as is. All deposits to hold merchandise are non-refundable. All returns or order cancellations are at the sole and exclusive discretion of the company, must take place within 30 days of purchase, and will be charged a restocking or cancellation fee of 20% of the PURCHASE PRICE, whether the refund is requested before or after shipment of the system. Any returns after 30 days will be charged restocking fee of 20% of the PURCHASE PRICE. Microsoft Windows or Office products, or other activated software cannot be accepted back for a refund or credit. VI PC Builder does not pay for nor reimburse any costs associated with shipping, shipping or freight insurance, or packaging materials for return products.